DUTIES & RESPONSIBILITIES

General Duties

1. Adheres to established departmental policies & procedures and initiates action, to attend patients, as per established procedures.
2. Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.
3. Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.
4. Provides information about Hospital, such as location of departments/offices, employees within the organization or services provided.
5. Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
6. Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents & appointment slips.
7. Guides patients to the proper clinic/patient’s room in coordination with the attending porter.
8. Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
9. Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Department.
10. Maintains departmental records and files and takes care of Department equipment.
11. Participates in departmental meetings and related in-service educational programmers.
12. Attends training courses related to new task, if required.
13. Performs other duties as and when assigned
    In Patient Department Duties
14. Prepares pre-admission and admitting forms & reports and facilitates room transfers.
15. Files registration and makes appointments for the patients.
16. Reviews Hospital admissions to ensure accurate financial & biographical data, ensures proper procurement and maintenance of documentation into the Hospital records.
17. Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.
18. Notifies department head about admissions that do not meet the Hospital financial policy criteria.
19. Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.

JOB REQUIREMENTS

WORKING CONDITIONS

• Works indoors throughout the shift in temperature controlled, clean, well light and pleasant surroundings.
• May involve long periods of sitting; telephone and in front of a computer screen. Occasionally stands and walks short distances; bend, stoop and reach to perform routine job tasks.
• Requires the ability to work under pressure with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public

DUTIES & RESPONSIBILITIES

1. Develops/modifies approved new/current HMIS modules with the aim of solving business problems or automating business processes to improve controls and operational efficiency.
2. Assists in the development of interfaces between HMIS and ERP and provides on-going support.
3. Coordinates with Team Lead and IT manager to resolve issues related to oracle HMIS systems and provides support for HMIS.
4. Analyzes user requests for changes or enhancement to existing software, proposes architecture and design solutions for discussion with Manager-IT
5. Maintains accurate quality control documentation and prepares project progress reports.
6. Attends telephonic inquiries for assistance with the system. Diagnoses and trouble-shoots day-to-day problems faced by end users; analyzes and recommends ‘fixes’ to solve reported problems.
7. Attends to end-users in person, as required, for identification of issues and provides solutions to minor problems in minimum possible time.
8. Makes presentation or demonstrates software solutions to operational users.
9. Provides training to end users in the usage of new, enhanced or modified software/ systems.
10. Interacts with users through various phases of design, development, implementation & maintenance.
11. Maintains daily work progress and time spent on various activities on the assigned project through project charter id.
12. Maintains appropriate Helpdesk records, reports and files on the update and deletion of data.
13. Participates in review and update of Policies and Procedures manuals.
14. Attends departmental and committee meetings as required.
15. Performs such other duties as may be assigned.