• (+965) 182 66 66

  • Yousef Ben Hamoud Street,

    P.O. Box 6661, Salmiya 22077,Kuwait

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HEAD OF DEPARTMENT-HOUSEKEEPING

JOB SUMMARY

The Head of Department-Housekeeping manages the cleaning and support services for specified Hospital units or components; coordinates activities to assure continuity and smooth operation of the facility. Maintains usage and maintenance records and may perform clerical and/or marketing functions

DUTIES & RESPONSIBILITIES

    Operational Duties

  1. Develops/reviews comprehensive operational policies for each unit so as to conform to the objectives of the Hospital.
  2. Maintains sound Customer Service principles and respond to complaints and concerns of patients, visitors and staff with regard to the support services.
  3. Ensures sufficient delivery of services and attention to VIP patients and guests.
  4. Conducts orientation /training for new employees to explain policies and work procedures, assigns tasks and closely supervises them until fully trained.
  5. Initiates steps to improve the unit functioning. Makes recommendations to improve service and ensure more efficient operations.
  6. Maintains interface with departmental personnel to coordinate operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas.
  7. Ensures a safe environment of care for all staff, patients, and families
  8. Develops and supports unit shared governance structure. Assures staff participation in developmental activities.
  9. Prepares scheduled and periodic reports of facility usage and cleaning conditions.
  10. Supervisory Function
  11. Coordinates and directs the activities of Housekeeping services, Laundry & Linen services and Waste Management Disposal services.
  12. Overseas Hospital’s support service operations to ensure maintenance of infection control standards, in co-operation with Infection Control unit, in accordance with established policies and practices.
  13. Conducts inspection to ensure adequacy of staffs’ activities.
  14. Manages the support services staff through direct immediate supervisor and the unit as a whole to ensure cleanliness of the exterior and interior of the Hospital.
  15. General Duties
  16. Oversees events held at NMH; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
  17. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops
  18. Coordinates with Facility Management & Safety Committee & Infection Control Committee.
  19. Attends meetings as required
  20. Performs miscellaneous job-related duties as assigned.

 

KEY CONTACTS
INTERNAL:
  1. Managers or Heads of Departments
  2. Plants & Facility and Nursing staff
  3. Other NMH Employees / Physicians
EXTERNAL:
  1. Patients and their Relatives & Friends
  2. Contractor Laundry Staff
JOB REQUIREMENTS
Education :: Bachelor’s Degree in Health Services/ Hotel Management or Diploma in a related discipline is desired
Experience :Preferably 5 years’ experience in a similar role. Hospital Experience is an advantage
OTHER SKILLS:
Technical: Knowledge of supplies, equipment, and/or services ordering and inventory control
Administrative Skills: DAbility to work in a team; Organizing, Prioritizing, Coordinating, Supervisory and Training skills
Computer Skills: MS Office (Word, Excel, Outlook), Internet
soft Skills: Good communication and Inter-personal skills
Language Skills: Good in written and spoken English, Arabic is an advantage
Works primarily in an air conditioned, well-lighted and comfortable health care facility Occasionally subjected to long and irregular hours due to departmental requirements. Prolonged, extensive, or considerable standing/walking and moving. Requires the ability to deal with a diverse population, including staff, patients etc